Vim li cas coob tus neeg siv khoom tiv tauj koj thib ob, thib peb, plaub lossis ntau dua?Kev tshawb fawb tshiab tau nthuav tawm dab tsi tom qab qhov rov ua dua thiab koj tuaj yeem txwv lawv li cas.

Kwv yees li ib feem peb ntawm tag nrho cov teeb meem ntawm cov neeg siv khoom xav tau kev pab los ntawm cov neeg siv khoom pabcuam, raws li kev tshawb fawb tsis ntev los no.Yog li txhua qhov thib peb hu, sib tham lossis kev tshaj xov xwm kev sib pauv kev pabcuam kev ua haujlwm zoo yog qhov tsis tsim nyog txuas ntxiv ntawm kev sib cuag yav dhau los.

Vim li cas lub surge?

Kwv yees li 55% ntawm qhov rov ua dua yog qhov rov ua dua los ntawm kev sib cuag thawj zaug.Dab tsi ua yuam kev?Tej zaum cov neeg siv khoom tsis meej txog qhov lawv xav tau thawj zaug, lossis cov lus teb uas lawv tau txais tsis meej.

Lwm 45% ntawm kev sib tham rov qab yog qhov cuam tshuam - lawv nyob hauv cov lus nug, kev txhawj xeeb lossis kev qhia meej uas yuav tsum tau hais rau thawj zaug tab sis mus tsis pom.

Yuav ua li cas

Cov thawj coj pabcuam cov neeg siv khoom thiab cov kws tshaj lij pem hauv ntej xav "txo qis kev hu rov qab tsis yog los ntawm kev daws cov neeg siv khoom hu xov tooj, tab sis ua tib zoo daws cov teeb meem cuam tshuam nrog rau cov neeg siv khoom yuav tsis paub," hais tias cov kws tshawb fawb tau hais tias koj tuaj yeem txo tus nqi rau. pab cov neeg siv khoom los ntawm kev muab "Next Issue Avoidance Plan" rau hauv qhov chaw.

Sim cov tactics no:

• Xaiv koj 10 txog 20 qhov teeb meem tseem ceeb.Ua haujlwm nrog cov neeg ua haujlwm tsawg kawg peb lub hlis twg - vim tias cov teeb meem saum toj kawg nkaus yuav hloov pauv txhua xyoo - txhawm rau txheeb xyuas cov teeb meem loj tshaj plaws.
• Txiav txim siab txog cov teeb meem theem nrabthiab hom lus nug uas ua raws li reps cov lus teb rau cov teeb meem tseem ceeb.Kuj txiav txim siab lub sij hawm zoo ntawm cov neeg thib ob.Puas yog teev, hnub, ib lub lis piam tom qab kev sib cuag thawj zaug?
• Tsim ib daim ntawv qhia lossis tsab ntawvrau muab cov ntaub ntawv ntawd tom qab teb cov lus nug tseem ceeb.
• Muab cov lus teb rau qhov teeb meem tom ntej no ua ntu zus hla koj cov kev sib txuas lus.Yog tias cov neeg siv khoom yuav tsum hloov ntawm ib qho mus rau lwm qhov (hais, sib tham rau lub vev xaib FAQ lossis email rau kev hu xov tooj), txoj kev npaj zam yuav tsis ua tiav.
• Rau kev daws teeb meem ntev,tsim ib tug automated sequence ntawm cov lus rov qabrau cov teeb meem tseem ceeb thiab lawv cov teeb meem thib ob.Piv txwv li, yog tias cov neeg siv khoom nquag hu rau koj ib hnub tom qab kev sib cuag thawj zaug ntawm qhov teeb meem tseem ceeb nrog qhov teeb meem thib ob, automate email xa hauv 24 teev uas hais txog ob qho teeb meem.

Luam tawm los ntawm cov peev txheej hauv Internet