Ntau tshaj li ob feem peb ntawm cov neeg siv khoom hais tias lawv cov qauv rau cov neeg siv khoom tau siab dua puas tau, raws li kev tshawb fawb los ntawm Salesforce.Lawv thov cov kev paub niaj hnub no feem ntau tsis nrawm, tus kheej, hloov kho lossis ua haujlwm txaus rau lawv.

Yog, tej zaum koj yuav tau xav tias ib yam dab tsi - tsis yog txhua yam!— ua yuam kev.Tab sis cov neeg siv khoom muaj grips uas khiav lub gamut.

Nov yog qhov lawv hais luv luv - thiab cov lus qhia yuav ua li cas koj tuaj yeem ntes tau lossis ua ntej.

1.Kev pabcuam tsis nrawm txaus

Yuav luag 65% ntawm cov neeg siv khoom xav tias cov tuam txhab yuav teb thiab cuam tshuam nrog lawv hauv lub sijhawm.

Qhov ntawd txhais tau tias tam sim no - thiab nws yog qhov kev txiav txim siab!

Tab sis tsis txhob ntshai yog tias koj tsis muaj peev xwm ua tau tiag tiag, 24-teev sib tham.Rau ib qho, koj tuaj yeem muab kev sib tham hauv lub sijhawm rau cov sijhawm txwv txhua hnub.Tsuas yog xyuas kom tseeb tias koj muaj cov neeg ua haujlwm los tswj cov kev thov tiag tiag kom cov neeg siv khoom tsis txhob tos.Tsuav koj tshaj tawm thiab ua raws li cov sijhawm muaj, thiab cov neeg siv khoom tau txais kev paub tiag tiag, lawv yuav zoo siab.

Qhov thib ob, koj tuaj yeem muab FAQs thiab tus account portals uas yooj yim rau kev taw qhia thiab cia cov neeg siv khoom nyem ib ncig kom pom cov lus teb ntawm lawv tus kheej.Tsuav lawv tuaj yeem ua tau los ntawm lawv cov khoom siv tes lossis cov khoom siv ntiag tug txhua lub sijhawm, lawv yuav txaus siab.

2. Kev pabcuam tsis yog tus kheej txaus

Ib feem peb ntawm cov neeg siv khoom yuav hloov cov tuam txhab yog tias lawv xav tias zoo li lwm tus lej.Lawv xav xav zoo li tus neeg uas lawv tab tom cuam tshuam nrog - txawm tias yog los ntawm kev sib tham, email, social media lossis hauv xov tooj - paub thiab nkag siab lawv.

Personalization mus dhau kev siv cov neeg siv cov npe thaum muaj kev sib cuam tshuam.Nws muaj ntau yam ua nrog pom cov kev xav uas cov neeg siv khoom xav thaum lawv tiv tauj koj.Tsuas yog ob peb lo lus los ua pov thawj koj "tau" dab tsi tshwm sim hauv lawv lub ntiaj teb ua rau cov neeg siv khoom xav tias muaj kev sib txuas ntawm tus kheej.

Piv txwv li, yog tias lawv yws txog qhov teeb meem hauv kev tshaj xov xwm, sau, "Kuv tuaj yeem pom yog vim li cas koj yuav ntxhov siab" (txawm lawv siv lo lus "kev ntxhov siab" lossis tsis, koj tuaj yeem nkag siab nws).Yog hais tias lawv hais sai sai thiab nrov nrov thaum lawv hu, hais tias, "Kuv tuaj yeem qhia qhov no tseem ceeb tam sim no, thiab kuv yuav saib xyuas sai sai."Yog tias lawv email nrog ntau cov lus nug, teb nrog, "Qhov no tuaj yeem tsis meej pem, yog li cia peb ua haujlwm rau cov lus teb."

3. Kev pabcuam tsis txuas nrog

Cov neeg siv khoom tsis pom thiab tsis quav ntsej txog koj lub silos.Lawv cia siab tias koj lub tuam txhab yuav khiav ua ib lub koom haum, txawj ntse.Yog tias lawv txuas nrog ib tus neeg, lawv cia siab tias tus neeg tom ntej yuav paub txhua yam txog kev sib cuag zaum kawg.

Koj qhov CRM system yog qhov zoo tshaj plaws rau kev muab lawv qhov kev nkag siab ntawm kev txuas ntxiv (txawm tias nws yeej muaj nyob hauv koj lub tuam txhab lossis tsis!) Nws yog tsim los kom taug qab cov neeg siv khoom nyiam thiab txav mus los.Qhov tseem ceeb: Xyuas kom cov neeg ua haujlwm muab txoj cai, cov ncauj lus kom ntxaws rau hauv qhov system.Tom qab ntawd leej twg tuaj yeem xa mus rau cov ntsiab lus thaum lawv txuas nrog cov neeg siv khoom.

Muab kev cob qhia tsis tu ncua ntawm CRM system kom lawv tsis txhob poob nrog nws.Muab nqi zog rau cov neeg ua haujlwm siv nws zoo.

4. Kev pabcuam yog rov ua haujlwm

Cov neeg siv khoom tsis xav tau teeb meem thiab tsis yooj yim.Txawm li cas los xij, raws li cov neeg siv khoom: cuam tshuam lawv cov kev tshaj lij thiab tus kheej lub neej los qhia thiab daws qhov teeb meem.

Yam lawv nyiam: Koj muab kev daws teeb meem ua ntej qhov teeb meem thiab kev cuam tshuam puas tshwm sim.Tseeb, nws tsis yog ib txwm ua tau.Kev kub ntxhov tshwm sim.

Qhov zoo tshaj plaws, koj tau txais cov lus tawm sai li sai tau thaum koj paub qee yam yuav cuam tshuam rau cov neeg siv khoom hauv txoj kev tsis zoo.(Lawv nyob zoo nrog tos ntev me ntsis ntawm xov xwm zoo.) Txoj kev zoo tshaj plaws niaj hnub no yog kev tshaj xov xwm.Nws yog qhov ua tau tam sim ntawd, thiab cov neeg siv khoom tuaj yeem sib qhia thiab hnov ​​​​mob sai.Los ntawm qhov ntawd, ua raws li email kom ntxaws ntxiv.Muab tso rau pem hauv ntej li cas lawv yuav raug cuam tshuam, tom qab ntawd ntev npaum li cas lawv tuaj yeem cia siab tias yuav muaj kev cuam tshuam, thiab thaum kawg piav qhia.

Luam tawm los ntawm cov peev txheej hauv Internet