Tus sau Karen Lamb sau tias, "Ib xyoos txij li tam sim no, koj yuav xav kom koj pib hnub no."Nws yog lub siab xav qhov kev lag luam loj hlob sai tshaj plaws tau coj mus rau cov neeg siv khoom.Thiab txhua lub koom haum uas xav txhim kho cov neeg siv khoom yuav xav coj nws, ib yam nkaus.

Yog tias koj tab tom xav txog kev txhawb nqa cov neeg siv khoom, tsis txhob xav thiab pib ua hnub no.

Kev pib ua lag luam uas xav txog, siv thiab txais cov tswv yim pabcuam cov neeg siv khoom tau loj hlob sai thiab ua tiav ntau dua li lawv cov koom haum sib koom, raws li kev tshawb fawb los ntawm Zendesk.

Qhov kev tshawb fawb no muaj qhov cuam tshuam rau txhua qhov kev lag luam txawm tias koj yog tus pib lossis cov lus dab neeg hauv koj qhov kev lag luam: Kev nqis peev hauv cov neeg siv khoom zoo dua txhim kho kev lag luam.

Kristen Durham, tus lwm thawj ntawm startups ntawm Zendesk tau hais tias "Nws yog ib qho tseem ceeb rau qhov tseem ceeb rau koj cov khoom thaum pib ntawm koj txoj kev pib, tab sis tsis txhob xav txog qhov koj muag los yog txhawb koj cov neeg siv khoom," said Kristen Durham, tus lwm thawj ntawm startups ntawm Zendesk."Peb paub CX ncaj qha cuam tshuam rau cov neeg siv khoom ncaj ncees thiab kev tuav pov hwm, thiab txawm tias koj yog thawj tus tsim, ua lag luam ua lag luam, lossis tus thawj coj txhawb nqa cov neeg siv khoom nrhiav kev txhim kho kev lag luam, peb cov ntaub ntawv qhia tau hais tias sai dua koj muab cov neeg siv khoom nyob hauv nruab nrab ntawm koj cov phiaj xwm, sai dua koj yuav tau teeb tsa koj tus kheej rau kev vam meej mus ntev. "

Cov dab neeg kev vam meej muaj ib yam zoo sib xws

Cov kws tshawb fawb pom tias feem ntau ntawm kev pib ua tiav cov dab neeg muaj ib qho zoo sib xws: Cov tuam txhab lag luam tau siv txoj hauv kev zoo, ntau txoj hauv kev rau cov neeg siv khoom thiab kev txhawb nqa txij thaum pib.

Lawv tsis tau mus txog nws raws li kev xav tom qab, ib chav haujlwm lossis tsuas yog ua haujlwm ua haujlwm.Hloov chaw lawv tau ci cov neeg siv khoom kev paub dhau los hauv kev ua haujlwm los ntawm kev mus, koom nrog ntau - yog tias tsis yog tag nrho - tib neeg thiab tau ua haujlwm zoo hauv kev muab cov neeg siv khoom zoo.

Jeff Titterton, tus thawj coj ua lag luam ntawm Zendesk tau hais tias "Cov neeg siv khoom xav tau ntau dua ntawm cov tuam txhab, tsis hais lawv qhov loj me, hnub nyoog, lossis kev lag luam li cas,""Muaj kev txhawb nqa cov neeg siv khoom sib txawv tuaj yeem yog qhov sib txawv ntawm kev ua tsis tiav thiab ua kom muaj kev vam meej, kev loj hlob sai".

4 txoj hauv kev los txhim kho qhov kev paub nyob qhov twg

Txawm hais tias koj yog tus pib ua lag luam, lub tuam txhab tshiab lossis ib lub koom haum uas xav txhim kho cov neeg siv khoom, ntawm no yog cov tswv yim los ntawm kev pib ua haujlwm uas tau txais nws txoj cai:

1. Ua lub sijhawm tiag tiag, kev pab tus kheej yog qhov tseem ceeb.Cov kev pib ua tiav zoo tshaj plaws - Unicorns hauv txoj kev tshawb no - tau txais kev nyob raws li sai dua li lwm lub tuam txhab tshiab.Lawv tau nqis peev rau tib neeg thiab thev naus laus zis los tswj kev sib tham hauv online thiab hu xov tooj los muab cov neeg siv khoom tam sim ntawd, kev paub ntawm tus kheej.

2.Ua qhov twg cov neeg siv khoom nyob hauv lawv lub neej niaj hnub.Cov neeg siv khoom tau nce hauv kev tshaj xov xwm thiab xav ua ntau tshaj li kev sib raug zoo nrog cov phooj ywg thiab tsev neeg thaum lawv scroll thiab tshaj tawm.Txhawm rau txhim kho qhov kev paub ntawm cov neeg siv khoom, tsis txhob cia li muaj kev tshaj tawm hauv zej zog.Ua kom nquag plias thiab ua rau muaj kev cuam tshuam ntawm kev tshaj xov xwm.Tshaj tawm txhua hnub thiab - yog tias koj tsis tuaj yeem nyob ntawd ib ncig ntawm lub moos - tuav cov sij hawm thaum muaj kev pabcuam cov neeg siv khoom los teb tsis pub dhau feeb ntawm cov neeg siv khoom thiab / lossis cov lus nug.

3.Ua raws li FAQs.Cov kws tshawb fawb pom zoo FAQs thiab cov chaw pabcuam hauv online muaj tsawg kawg 30 cov lus thiab / lossis cov lus teb tau tshaj tawm.Qhov tseem ceeb tshaj plaws, cov 30 (50, 70, thiab lwm yam) yuav tsum tau hloov kho tshiab.Ua ib pab neeg lossis ib tus neeg lub luag haujlwm los txhuam cov ntawv yam tsawg kawg ib hlis kom paub tseeb tias tsuas yog cov ntaub ntawv tam sim no tshaj tawm.

4.Tsim thiab ua raws li cov lus teb nruj thiab lub sijhawm daws teeb meem.Cov kws tshawb fawb pom zoo tam sim ntawd, cov lus teb tsis siv neeg, paub txog kev sib cuag hauv online lossis email.Los ntawm qhov ntawd, cov kev coj ua zoo tshaj plaws yog teb tus kheej hauv peb teev thiab daws tsis pub dhau yim teev.Qhov tsawg kawg nkaus, qhia rau cov neeg siv khoom paub tias koj tab tom ua haujlwm ntawm kev daws teeb meem nyob rau hauv yim teev thiab thaum lawv tuaj yeem xav hnov ​​​​los ntawm koj dua.

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