Thaum cov neeg siv khoom muaj teeb meem, koj xav tias qhov ntawd yuav yog qhov tseem ceeb uas lawv mob siab txog.Tab sis kev tshawb fawb tshiab qhia tias ib qho tseem ceeb dua.

Txoj kev uas lawv pom

"Cov neeg siv khoom xav paub ntau ntxiv txog yuav ua li cas cov tuam txhab daws lawv cov teeb meem ntau dua li qhov muaj teeb meem nyob rau hauv thawj qhov chaw," Gallup kws tshawb fawb John Timmerman thiab Daniela Yu, uas nyuam qhuav ua tiav Cov Nyiaj Sab hauv ntawm Cov Neeg Siv Khoom Teebmeem txoj kev kawm. 

Yuav luag 60% ntawm cov neeg siv khoom tau muaj teeb meem - thiab yuav tsum tau ncav cuag cov neeg siv khoom pabcuam rau kev pabcuam - hauv rau lub hlis dhau los, Gallup txoj kev tshawb fawb pom.Thiab, nws hloov tawm, lawv yog cov neeg siv khoom uas yuav muaj kev ntseeg siab dua. 

Thaum cov neeg ua haujlwm pem hauv ntej daws teeb meem tau zoo, lawv feem ntau pab lub tuam txhab kom tsis txhob muaj cov neeg siv khoom tsis zoo thiab kev ntseeg siab.Lawv yeej kawg nce kev koom nrog cov neeg siv khoom.

Cov neeg siv khoom uas tsis muaj teeb meem - nrog rau lub tuam txhab rov qab los - tau koom nrog, tab sis tsis yog nyob rau theem ntawm cov neeg uas muaj teeb meem uas tau ua zoo.

Qhov teeb meem daws zoo li cas 

Tab sis dab tsi yog qhov teeb meem "zoo tuav" hauv qhov muag ntawm cov neeg siv khoom?

Gallup pom tias peb yam no muaj kev cuam tshuam loj tshaj plaws ntawm seb cov neeg siv khoom puas xav tias lawv qhov teeb meem tau daws tau zoo:

qhov xwm txheej (tus naj npawb ntawm lub sij hawm qhov no los yog ib qho teeb meem zoo sib xws tau tshwm sim thiab/los yog cov sij hawm uas lawv yuav tsum tau hu rau kev pab)

qhov hnyav (qhov teeb meem phem npaum li cas cuam tshuam rau lawv), thiab

kev daws teeb meem txaus siab (zoo siab npaum li cas lawv tau nrog kev daws teeb meem).

Nov yog qhov koj tuaj yeem cuam tshuam zoo rau txhua yam.

Tus nqi 

Cov xwm txheej sib txawv raws li kev lag luam.Piv txwv li, muaj ntau yam teeb meem ntawm cov neeg siv khoom hauv kev lag luam muag khoom dua li muaj kev pab cuam rau kev noj qab haus huv kev lag luam.Tab sis qhov hnyav yog qis hauv khw muag khoom thiab siab hauv kev kho mob.

Tus yuam sij kom txo tus nqi ntawm cov teeb meem yog ua raws li.Cov txheej txheem daws teeb meem yuav siv tsis tau yog tias tsis muaj kev npaj kaw lub voj.Thaum cov teeb meem raug daws lawm, ib tug neeg los yog ib yam dab tsi yuav tsum tau saib rau lub hauv paus thiab tshem tawm nws. 

Ib lub koom haum, uas ua raws Six Sigma cov ntsiab cai ntawm kev ua tau zoo, ua raws li "5 Vim li cas."Yog tias koj tsis ua raws li txoj cai, koj tuaj yeem tsis raug cai los pab txhawm rau txhawm rau hauv paus thiab tshem tawm lawv thaum koj pom cov qauv ntawm cov neeg siv khoom teeb meem.Yooj yim muab, koj nug tsib (lossis ntau dua) "Vim li cas?"Cov lus nug (Vim li cas X tshwm sim?, Vim li cas Y tsis tshwm sim?, Vim li cas peb tsis pom Z?, thiab lwm yam), txhua tus raws li cov lus nug dhau los, kom nthuav tawm qhov teeb meem.Koj tuaj yeem tau txais cov ntsiab lus ntxiv ntawm cov txiaj ntsig ntawm 5 Vim Li Cas Txheej Txheem thiab yuav ua li cas ntawm no.

Qhov hnyav

Tsis yog qhov xav tsis thoob, cov neeg siv khoom uas ntsib teeb meem me txaus siab rov qab los.Tab sis cov neeg siv khoom uas muaj teeb meem nruab nrab lossis loj tsis zoo yuav rov qab los, cov kws tshawb fawb pom.

Yog li cas koj tuaj yeem txo qhov hnyav ntawm txhua tus neeg siv khoom teeb meem?Paub koj qhov tsis muaj zog. 

Tsis tshua muaj yog ib lub tuam txhab zoo ntawm txhua yam.Tsis tu ncua tshuaj xyuas koj cov txheej txheem kom paub seb qhov twg ua yuam kev feem ntau tshwm sim.Kev ua yuam kev loj yog feem ntau tshwm sim los ntawm cov txheej txheem faulty los yog cov kab lis kev cai tawm tsam ntau dua li qhov tshwm sim los ntawm ib tus neeg ua haujlwm lossis qhov xwm txheej.

Kev daws teeb meem txaus siab 

Cov kws tshawb fawb pom tias ntau dua 90% ntawm cov neeg siv khoom txaus siab rau qhov tshwm sim tom qab muaj teeb meem thaum: 

l lub tuam txhab (lossis tus neeg ua haujlwm) tau ua tswv cuab ntawm qhov teeb meem

l lub tuam txhab ua rau cov neeg siv khoom xav tias muaj nuj nqis thiab kev ntseeg siab

l qhov teeb meem tau daws sai, thiab

l cov neeg ua haujlwm tau txais kev khuv xim tiag tiag.

Tsawg tus neeg siv khoom hais tias them rov qab lossis them nyiaj txaus siab rau lawv.Yog li koj cov txheej txheem daws teeb meem thiab kev siv zog yuav tsum tau tsom mus rau plaub yam uas cuam tshuam rau cov neeg siv khoom xav li cas.

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