Cov neeg siv khoom raug foob nrog ntau qhov kev nyiam tshaj plaws txhua lub sijhawm.Lawv pom zoo dua deals raws li tus nqi, zoo lossis kev pabcuam.Tab sis cov no tsis yog yam uas ua rau lawv hloov ntawm - lossis txhawb kom lawv nyob nrog - lub tuam txhab, raws li kev tshawb fawb tshiab.

Cov neeg siv khoom cia siab rau lawv txoj kev xav nrog cov neeg muag khoom ntau dua li ib txwm muaj, raws li kev tshawb fawb los ntawm Peppers & Rogers Group, uas qhia tias:

• 60% ntawm tag nrho cov neeg siv khoom tsis cuam tshuam nrog lub tuam txhab vim qhov lawv pom tias yog qhov tsis txaus ntseeg ntawm cov neeg muag khoom
• 70% ntawm cov neeg siv khoom tawm hauv lub tuam txhab vim kev pabcuam tsis zoo, uas feem ntau yog tus neeg muag khoom
• 80% ntawm cov neeg siv khoom tsis zoo piav qhia lawv tus kheej li "txaus siab" lossis "txaus siab heev" ua ntej lawv tawm mus, thiab
• Cov neeg siv khoom uas xav tias lawv cov neeg muag khoom tshwj xeeb yog 10 mus rau 15 npaug ntau dua yuav nyob twj ywm.

Kev xav thiab kev xav

Cov txheeb cais no qhia txog lub luag haujlwm tseem ceeb uas tus cwj pwm thiab kev xav ua si hauv kev txiav txim siab seb cov neeg siv khoom tawm mus lossis nyob.Nws yog ib qho tseem ceeb rau cov neeg muag khoom kom nkag siab txog tus cwj pwm ntawm cov neeg siv khoom thiab sau cov lus tawm tswv yim tsis tu ncua.

Cov neeg muag khoom feem ntau tuaj yeem teb "leej twg, dab tsi, thaum twg, qhov twg thiab yuav ua li cas" ntawm kev lag luam kev sib raug zoo.Lub ntsiab lus uas ploj lawm yog "vim li cas."Vim li cas koj cov neeg siv khoom ua lag luam nrog koj?Puas yog vim lawv xav tias muaj nuj nqis, tiv thaiv lossis qhia?Cov "vim li cas" yam muaj feem cuam tshuam rau cov neeg siv khoom loyalty.

Kev tsis txaus siab ua rau muaj kev ncaj ncees

Nws tsis yog ib lub tswv yim zoo los coj tus neeg siv khoom loyalty kom pom zoo.Ua raws li lawv qhov kev cia siab tsis txaus.Cov neeg siv khoom xav paub koj tu.Lawv xav tau cov lus teb zoo thaum lawv ntsib teeb meem lossis muaj lus nug loj.

Koj muaj kev txawj ntse thiab kev paub.Koj paub tias muaj dab tsi tshwm sim hauv koj txoj kev lag luam thiab koj paub koj cov neeg siv khoom xav tau.Ua tib zoo siv zog los qhia koj cov kev xav.Sim pab tus neeg siv khoom kom tau txais yam xav tau.Nws yuav tsim kev ntseeg siab thiab kev ntseeg siab rau koj thiab koj lub tuam txhab.

Qee tus neeg muag khoom xav tias vim lawv tau nyob ib puag ncig ntev, lawv yuav ib txwm muab qhov tseem ceeb tshaj plaws los ntawm kev cia siab thiab cov neeg siv khoom.

Tab sis nws ua tau zoo dua los ua yog tsis muaj leej twg paub koj lossis paub txog tus nqi koj coj.Qhov ntawd ua rau koj ua pov thawj nws txhua hnub.

Nyob twj ywm hauv kev xav ntawm koj cov neeg siv khoom

Kev tuav koj tus nqi hauv lub siab ntawm koj cov neeg siv khoom yuav tsum muaj kev mob siab rau thiab ua kom pom tseeb.Sim kom tsis txhob muaj kev xav txog cov neeg siv khoom, vim tias lawv cov kev xav tau hloov ntau zaus.Nug koj tus kheej, “Dab tsi tshwm sim rau kuv cov neeg siv khoom?Cov kev hloov pauv dab tsi tshwm sim?Lawv ntsib teeb meem dab tsi?Lawv ntsib teeb meem dab tsi hauv khw?Lawv lub cib fim yog dab tsi?

Yog tias koj tsis muaj cov lus teb tam sim no, mus txog rau feeb rau cov lus nug no, koj tsis muaj txoj haujlwm ua kom tau raws li lawv cov kev xav tau.Thawj txoj cai yog nyob sib ze.Hu rau ntau zaus kom paub seb cov neeg siv khoom puas muaj teeb meem uas yuav tsum tau ntsib thiab koj yuav pab tau li cas.

Tej zaum koj yuav tau ua txoj haujlwm zoo saib xyuas cov neeg siv khoom xav tau, tab sis qhov ntawd yuav tsis txaus hnub no.Nws tseem yog cov tswv yim, cov ntaub ntawv, kev pab, kev taw qhia thiab kev pom uas koj muab rau cov neeg siv khoom uas tau txais txiaj ntsig ntawm kev ua lag luam nrog lawv.Pib cov kev sib tham uas tsom mus rau lawv cov kev xav tau yav tom ntej, cov haujlwm yav tom ntej lossis cov cheeb tsam uas muaj peev xwm loj hlob.

Tau qhov twg los: Adapeted los ntawm Internet