Tsis txhob hais lwm lo lus rau cov neeg siv khoom kom txog thaum koj nyeem qhov no: Cov kws tshawb fawb tau pom qhov zoo tshaj plaws - thiab phem tshaj - cov lus siv nrog cov neeg siv khoom.

Hloov tawm, qee cov kab lus koj xav tias tseem ceeb heev rau cov neeg siv khoom tuaj yeem dhau mus.Ntawm qhov tod tes, cov neeg siv khoom nyiam hnov ​​qee cov lus koj nyiam hais.

"Tam sim no nws yog qhov tseeb ... tias qee lub sijhawm muaj txiaj ntsig qhov tseeb ntawm kev sib cuam tshuam ntawm cov neeg siv khoom tsis ua raws li kev tshawb fawb tshawb fawb," hais cov kws tshawb fawb.“Thiab tsis yog txhua qhov kev sib txuas lus yuav tsum ua kom zoo tag nrho;Qee zaum, ob peb qhov yuam kev ua rau muaj txiaj ntsig zoo dua li qhov tsis muaj qhov tsis zoo. "

Hais ntau, hais tsawg

Nov yog qhov yuav hais li cas - thiab yuav ua li cas kom tshem tau ntawm:

Muab lawv "Kuv."Txog tam sim no, tej zaum koj yuav tau xav tias nws yog qhov zoo tshaj plaws los xa koj tus kheej ua ib feem ntawm pab pawg tsim los pab cov neeg siv khoom.Yog li koj hais tej yam xws li, "Peb tuaj yeem pab nrog qhov ntawd," lossis "Peb yuav tau txais nws."Tab sis cov kws tshawb fawb pom tias cov neeg siv khoom xav tias cov neeg ua haujlwm siv "Kuv," "kuv" thiab "kuv" feem ntau tau ua haujlwm rau lawv qhov kev txaus siab tshaj plaws.Ib lub tuam txhab pom tias lawv tuaj yeem nce kev muag khoom los ntawm 7% los ntawm kev hloov ntawm "peb" mus rau "Kuv" hauv lawv cov email sib cuam tshuam.

Siv cov lus ntawm cov neeg siv khoom.Cov neeg siv khoom ntseeg thiab nyiam cov neeg uas ua raws li lawv cov lus ntau dua li cov neeg tsis nyiam.Peb tab tom tham txog cov lus tseeb, ib yam nkaus.Piv txwv li, yog tias tus neeg siv khoom nug, "Kuv nkawm khau puas tuaj txog ntawm hnub Friday?"Cov neeg ua haujlwm pem hauv ntej xav hais tias, "Yog lawm, koj nkawm khau yuav nyob ntawd los ntawm hnub Friday," es tsis yog, "Yog lawm, nws yuav xa tag kis."Oh-yog-qhov sib txawv me ntsis, tab sis siv cov lus tseeb tsim muaj kev koom tes uas cov neeg siv khoom nyiam.

Txuas thaum ntxov.Cov kws tshawb fawb tau lees paub qee yam uas koj yuav tau xyaum: Nws yog ib qho tseem ceeb uas yuav tsum muaj kev sib raug zoo - thiab siv cov lus tsim kev sib raug zoo - thaum ntxov ntawm kev sib cuam tshuam.Ua kom muaj kev txhawj xeeb thiab kev pom zoo nrog cov lus xws li "thov," "thov txim" thiab "ua tsaug."Kev pom zoo, mloog thiab nkag siab nrog cov lus xws li "yog," "OK" thiab "uh-huh."Tab sis muaj ib qho xav tsis thoob rau qhov kev tshawb fawb: Tsis txhob overdo nws nrog kev saib xyuas, empathetic lus.Thaum kawg cov neeg siv khoom xav tau cov txiaj ntsig, tsis yog kev nkag siab xwb.

Ua kom nquag plias.Cov neeg siv khoom xav kom cov neeg ua haujlwm "ua tus nqi" hauv kev sib tham, thiab cov lus nquag pab lawv paub tias nws tau tshwm sim.Cov kws tshawb fawb hais tias cov neeg ua haujlwm xav hloov los ntawm "cov lus sib txuas" mus rau "kev daws cov lus qhia" xws li, "tau," "hu," "ua," " daws," "cia" thiab "muab."Cov lus no ua rau cov neeg siv khoom txaus siab.

Ua tshwj xeeb.Cov neeg siv khoom pom cov neeg ua haujlwm uas siv cov lus qhia tshwj xeeb muaj txiaj ntsig zoo dua li cov neeg siv cov lus dav dav.Cov lus pom zoo qhia tias koj tseem ceeb rau cov neeg siv khoom xav tau ntawm tus kheej.Piv txwv li, cov neeg ua haujlwm muag khoom yuav xav hais tias, "lub tsho ntev xiav, lub caj dab neeg coob" tshaj "lub tsho."

Tau mus rau qhov taw tes.Tsis txhob ntshai qhia cov neeg siv khoom lawv yuav tsum ua li cas.Cov kws tshawb fawb tau pom tias tib neeg muaj kev ntseeg siab dua thaum lawv siv cov lus uas pom zoo ib yam: "Kuv xav kom koj sim B Model" lossis "Kuv pom zoo cov kab no ntawm cov tshuaj dawb."Lawv tsis nyiam siv cov lus ntawm tus kheej, xws li "Kuv nyiam qhov style" lossis "Kuv nyiam txoj kab ntawd."Cov lus qhia meej meej qhia kev ntseeg siab thiab kev txawj ntse uas nyiam cov neeg siv khoom.

Hloov los ntawm Internet