Txhim kho koj cov neeg siv khoom thiab koj tuaj yeem txhim kho cov kab hauv qab.

Cov kws tshawb fawb pom tias muaj qhov tseeb tom qab cov lus hais, koj yuav tsum siv nyiaj kom tau nyiaj.

Yuav luag ib nrab ntawm cov neeg siv khoom txaus siab them nyiaj ntau dua rau cov khoom lossis kev pabcuam yog tias lawv tuaj yeem tau txais kev paub zoo dua, raws li kev tshawb fawb tshiab los ntawm Sitel.

Tam sim no, peb tsis tau hais kom koj maj nrawm pov nyiaj rau txhua qhov teeb meem ntawm cov neeg siv khoom.Tab sis nws yuav them rau kev nqis peev hauv kev txhim kho cov neeg siv khoom.

Xav txog qhov no: 49% ntawm cov neeg siv khoom uas muaj kev paub zoo thiab tshaj tawm online xav kom lwm tus paub txog lawv qhov kev paub.Tom qab ntawd lawv cov phooj ywg, tsev neeg thiab cov thwjtim yuav mus yuav khoom nrog cov chaw muab kev pabcuam zoo, qhov kev tshawb fawb Sitel pom.Tsim kom muaj kev paub zoo dua yuav ua rau cov lus zoo ntawm lub qhov ncauj uas tshwj xeeb los txhawb kev muag khoom.

Lub luag haujlwm tseem ceeb

Ib txoj hauv kev: nce lossis pib lub luag haujlwm ntawm cov neeg siv khoom.

"Pab cov neeg siv khoom tau txais txiaj ntsig ntau dua los ntawm qhov lawv tab tom yuav," Gartner Advisory Director Tom Cosgrove ntawm Gartner Muag thiab Kev Lag Luam Sib Tham 2018.

Kev pabcuam neeg siv khoom yog lub luag haujlwm tseem ceeb - uas ib txwm yog thiab tseem yog qhov tseem ceeb rau kev daws teeb meem, teb cov lus nug thiab qhia meej cov ntaub ntawv.Cov neeg ua haujlwm tau zoo tuaj yeem txhim kho qhov kev paub dhau los los ntawm kev ua kom muaj txiaj ntsig zoo dua.

Cov kev coj ua zoo tshaj plaws rau kev paub zoo dua

Nov yog tsib txoj hauv kev rau cov neeg siv khoom ua tau zoo (lossis cov kev pabcuam uas tuaj yeem ua haujlwm tau zoo dua) tuaj yeem txhim kho kev paub:

1. Saib xyuas cov neeg siv khoom noj qab haus huv thiab txaus siab.Tshawb xyuas cov neeg siv khoom ua haujlwm kom paub meej tias lawv muaj kev paub zoo.Saib xyuas kev hloov pauv ntawm kev yuav cov qauv thiab kev koom tes.Hauv kev sib raug zoo, cov neeg siv khoom yuav tsum yuav ntau thiab / lossis ntau dua.Ntxiv rau, lawv yuav tsum hu rau kev pabcuam, sib tham online thiab koom nrog kev tshaj xov xwm.Yog tias lawv tsis yog, nyob twj ywm kom nkag siab vim li cas.

2. Saib xyuas kev nce qib rau cov neeg siv khoom lub hom phiaj thiab kev cia siab.Cov neeg siv khoom nkag mus rau hauv kev lag luam kev sib raug zoo nrog kev cia siab ntawm cov khoom zoo thiab kev saib xyuas lawv yuav tau txais.Lawv kuj muaj lub hom phiaj - feem ntau yuav txhim kho lawv tus kheej hauv qee txoj kev.Cov neeg siv khoom vam meej tuaj yeem nco ntsoov cov kev cia siab thiab lub hom phiaj thiab tsis tu ncua nug seb lawv puas tau ntsib thiab yog tias lawv tau hloov.

3. Qhia tus nqi rau cov neeg siv khoom.Kev paub yuav zoo dua yog tias koj ceeb toom cov neeg siv khoom txog cov txiaj ntsig ntawm kev ua lag luam nrog koj.Saib xyuas cov kev ntsuas uas tseem ceeb rau lawv - nyiaj txuag, kev txhim kho zoo, kev ua haujlwm tau zoo, thiab kev muag khoom txhawb nqa, thiab lwm yam - thiab xa cov ntawv ceeb toom peb lub hlis twg nrog cov lej txhim kho kom pom tseeb.

4. Muab kev txhawb nqa thiab kev coj ua zoo tshaj plaws.Muab cov lus qhia rau cov neeg siv khoom thiab cov tswv yim uas tau ua pov thawj ua haujlwm rau lwm tus siv tib yam khoom lossis cov kev pabcuam uas lawv ua.

5. Qhia lawv tej txuj ci tshiab.Tsis tu ncua muab kev cob qhia txog cov khoom thiab cov kev pabcuam uas lawv muaj kom lawv tuaj yeem tau txais txiaj ntsig los ntawm cov cuab yeej tshiab lossis tsis tshua siv los yog cov kev coj ua zoo tshaj plaws.

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