Cov neeg siv khoom feem ntau xav tau ntau dua li koj tuaj yeem ua tau.Hmoov zoo, nws muaj peev xwm tswj hwm lawv cov kev cia siab, xa dab tsi koj tuaj yeem ua tau thiab ua rau lawv zoo siab.

Koj yuav raug ntxias kom hais tsis yog thaum cov neeg siv khoom nug txog qee yam uas zoo li tsis tsim nyog lossis sab nraud ntawm qhov koj ua.Tab sis xav txog qhov no: Cov neeg siv khoom feem ntau thov nyuaj vim lawv tsis paub yuav ua li cas los ntawm koj.

Lawv tsis paub koj cov cai, cov cai thiab feem ntau lees txais kev coj ua zoo li koj ua lossis, tej zaum, txhua.Feem ntau nug vim lawv tsis paub qhov muaj peev xwm thiab kev txwv.Tsuas yog ib feem me me xwb thiaj paub tias yuav tau txais dab tsi thiab sim kom tau ntau dua los yog coj kom zoo dua koj.

Tias yog vim li cas txoj hauv kev zoo tshaj los daws cov kev thov tsis tsim nyog yog los tswj cov neeg siv khoom xav tau zoo dua, hais tias Robert C. Johnson, CEO ntawm TeamSupport.

Piv txwv li, "Yog tias qhov teeb meem yuav siv li ob peb lub lis piam los daws, nws yog qhov zoo dua los ua pob tshab dua li kev cia siab thiab tsis txaus siab tshaj li kev cog lus dhau los," Johnson hais.

Nov yog tsib txoj hauv kev zoo los tswj cov kev cia siab:

1. Npog ntau qhov kev daws teeb meem

Cov neeg ua haujlwm ntawm cov kab pem hauv ntej uas cuam tshuam nrog cov neeg siv khoom feem ntau yuav tsum tau ua tub rog nrog ntau yam kev daws teeb meem rau cov teeb meem tshwm sim thiab muaj peev xwm.Txoj kev ntawd, lawv tuaj yeem muab cov neeg siv khoom siv lwm txoj hauv kev thaum lawv thov qee yam uas tsis tuaj yeem ua tau.

"Los ntawm kev teev cov kev daws teeb meem, (kev pabcuam zoo) txhawb nqa lawv cov neeg siv khoom kom nkag siab txog qhov nyuaj ntawm ib qho teeb meem tshwj xeeb, koom tes ncaj qha nrog nws cov kev daws teeb meem thiab xyuas kom lawv tsis muaj qhov tsis txaus ntseeg ntawm qhov kev daws teeb meem," Johnson hais.

Tswv yim: Muab cov neeg ua haujlwm pem hauv ntej lub rooj sib tham - lub rooj sib tham, rooj sib tham, rooj sib tham lossis cov ntaub ntawv hauv paus - los qhia lawv cov kev coj ua zoo tshaj plaws rau cov teeb meem uas tshwm sim thiab qee qhov teeb meem txawv txawv uas lawv hnov.Khaws nws tshiab thiab siv tau.

2. Ua pob tshab

Kev cia siab tsim nyog feem ntau yog los ntawm kev ntseeg siab.Cov tuam txhab uas ua rau lawv txoj cai, muaj txiaj ntsig thiab kev coj ua pob tshab tsim kev ntseeg siab nrog cov neeg siv khoom.

Qhov ntawd yog ua los ntawm kev ua kom pom tseeb los ntawm koj lub vev xaib, tuam txhab cov ntaub ntawv thiab nplooj ntawv social media li cas koj ua lag luam.Tom qab ntawd, qhov tseem ceeb tshaj plaws, cob qhia cov neeg ua haujlwm kom xyaum cov ntsiab cai no.

Tswv yim: Nyob rau theem kev hloov pauv, cov neeg ua haujlwm yuav tsum piav qhia seb vim li cas lawv thiaj li tuav qhov xwm txheej lossis teeb meem ib txoj hauv kev.Cov neeg siv khoom uas nkag siab tias yuav ua li cas thiaj li paub tias yuav ua li cas, thiab lawv yuav txaus siab rau qhov koj tuav cov khoom.

3. Muab sijhawm kom meej

Cov neeg siv khoom feem ntau tsis xav tos (me ntsis, tsawg kawg) - tsuav lawv nkag siab yog vim li cas.Lawv to taub tias glitches, yuam kev thiab kab tuaj.Tab sis lawv xav kom koj ua siab ncaj rau lawv.

Tswv yim: Tshaj tawm ntawm koj lub vev xaib, hauv kev tshaj xov xwm thiab hauv koj lub xov tooj kab ntev npaum li cas lawv yuav tos cov lus teb.Thaum koj nyob rau hauv kev sib cuag, thiab yog tias koj pab tsis tau tam sim ntawd, teem lub expectation rau ib tug rov qab hu xov tooj, email los yog ua raws li.Yog tias nws yuav siv sijhawm ntev dua li qhov koj xav tau, hloov kho lawv thaum koj hais tias koj yuav tiv tauj lawv dua.

4. Ua qhov zoo thiab muaj tseeb

Cov kev pabcuam feem ntau xav ua thiab ua kom cov neeg siv khoom zoo siab - thiab lawv paub tias kev daws teeb meem sai yuav ua li ntawd.Tom qab tag nrho, txhua leej txhua tus xav hnov ​​cov xov xwm zoo, xws li qhov teeb meem yuav raug kho, cov nyiaj rov qab yuav ua los yog cov kev daws teeb meem yuav raug siv tam sim no.

Thaum nws yog qhov zoo los ua qhov zoo rau cov neeg siv khoom, nws tseem ceeb dua kom muaj tseeb thiab teeb tsa qhov kev cia siab, Johnson hais.

Tswv yim: Piav seb cov neeg siv khoom tuaj yeem xav tau dab tsi, ntxiv rau yam uas yuav tau txais hauv txoj hauv kev zoo tshaj plaws.Tom qab ntawd, yog tias ib qho ntawm cov teeb meem tshwm sim, cov neeg siv khoom yuav tsis raug kev xav tsis thoob thiab poob siab.

5. Ua raws li

Tej zaum qhov tseem ceeb tshaj plaws rau kev teeb tsa thiab tswj cov kev cia siab yog ua raws.

Johnson hais tias "Feem ntau cov neeg siv khoom tsis cuam tshuam los ntawm cov tuam txhab kov lub hauv paus nrog lawv," Johnson hais.Qhov tseeb, "cov neeg siv khoom xav kom cov lag luam ua raws nrog lawv kom nthuav tawm lawv cov kev paub dhau los."

Hu rau cov neeg siv khoom los ntawm cov channel uas lawv xaiv nrog kev hloov kho tshiab ntawm kev nce qib thiab kev daws teeb meem zaum kawg.Ib qho kev soj ntsuam zaum kawg: Hu rau kom paub meej tias lawv zoo siab nrog yuav ua li cas cov khoom raug daws thiab xa tawm.

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