Lub ntiaj teb rov qab los ntawm kev ua lag luam nyob nruab nrab ntawm tus mob coronavirus.Tam sim no koj yuav tsum tau rov qab mus rau kev lag luam - thiab rov ua haujlwm rau koj cov neeg siv khoom.Ntawm no yog cov kws tshaj lij tswv yim yuav ua li cas.

B2B thiab B2C cov neeg siv khoom yuav zoo li siv nyiaj tsawg dua thiab tshuaj xyuas kev txiav txim siab ntau dua thaum peb nkag mus rau kev lag luam poob qis.Cov koom haum uas tsom mus rau cov neeg siv khoom tam sim no yuav muaj kev vam meej dua thaum kev lag luam rov qab los.

Nws yog qhov tseem ceeb tshaj rau cov tuam txhab kom dhau los ua cov neeg siv khoom ntau dua los ntawm kev tshawb fawb thiab nkag siab txog lawv cov neeg siv khoom cov teeb meem tshiab los ntawm kev ntshai, kev sib cais, kev nyob deb ntawm lub cev, thiab kev txwv nyiaj txiag.Cov kws tshawb fawb qhia koj:

Tsim kom muaj qhov loj dua digital hneev taw

Cov neeg siv khoom tau siv los ua ntau yam ntawm lawv qhov kev yuav khoom hauv tsev thaum muaj kev sib kis.Ntau tus nyiam mus txuas ntxiv nyob hauv kev lag luam thiab tso siab rau kev tshawb fawb online thiab xaj khoom, nrog rau kev xa khoom thiab kev xaiv khoom.

Cov tuam txhab B2B yuav xav tau ua raws li lawv cov B2C cov neeg sib tw hauv kev nce kev yuav khoom digital.Tam sim no yog lub sijhawm los tshawb nrhiav cov apps los pab cov neeg siv khoom tshawb nrhiav, kho thiab yuav yooj yim ntawm lawv lub xov tooj ntawm tes.Tab sis tsis txhob poob tus kheej kov.Muab cov neeg siv khoom xaiv los tham ncaj qha nrog cov neeg muag khoom thiab txhawb nqa cov kws tshaj lij thaum lawv siv lub app lossis thaum lawv xav tau kev pab tus kheej.

Muab khoom plig rau cov neeg siv khoom loyal

Qee tus ntawm koj cov neeg siv khoom tau raug cuam tshuam los ntawm kev sib kis hnyav dua li lwm tus.Tej zaum lawv txoj kev lag luam yog thiab tau tawm tsam.Los yog tej zaum lawv tau poob haujlwm.

Yog tias koj tuaj yeem pab lawv dhau lub sijhawm nyuaj tam sim no, koj tuaj yeem tsim kev ncaj ncees rau lub sijhawm ntev.

Koj ua tau dab tsi los daws lawv tej teeb meem?Qee lub tuam txhab tau tsim cov kev xaiv tus nqi tshiab.Lwm tus tau tsim cov phiaj xwm kho tshiab kom cov neeg siv khoom tuaj yeem tau txais kev siv ntau dua ntawm cov khoom lossis cov kev pabcuam uas lawv muaj.

Txuas ntxiv mus ua kev sib txuas ntawm kev xav

Yog tias cov neeg siv khoom twb xav txog koj tus khub - tsis yog tus neeg muag khoom lossis tus muag khoom - koj tau ua txoj haujlwm zoo ntawm kev sib txuas thiab tsim kev sib raug zoo.

Koj yuav xav txuas ntxiv qhov ntawd - lossis pib - los ntawm kev tshawb xyuas thiab muab cov ntaub ntawv tseem ceeb rau cov neeg siv khoom.Tej zaum koj yuav qhia cov dab neeg hais txog yuav ua li cas lwm tus, cov lag luam zoo sib xws lossis cov neeg tau taug kev nyuaj.Lossis muab lawv nkag mus rau cov ntaub ntawv tseem ceeb lossis cov kev pabcuam uas koj ib txwm them kom tau txais.

Paub txog qhov txwv

Ntau tus neeg siv khoom yuav xav tau tsawg dua lossis tsis muaj dab tsi hlo li vim tias lawv tau ntsib kev txom nyem nyiaj txiag.

Deshpandé qhia cov tuam txhab thiab cov neeg muag khoom zoo "pib crediting thiab nyiaj txiag, ncua kev them nyiaj, cov nqe lus them nyiaj tshiab, thiab rov sib tham ntawm cov nqi rau cov neeg xav tau ... txhawm rau txhawb kev sib raug zoo mus sij hawm ntev thiab loyalty, uas yuav ua rau kom cov nyiaj tau los thiab txo cov nqi pauv."

Qhov tseem ceeb yog kom muaj lub xub ntiag nrog cov neeg siv khoom yog li thaum lawv npaj tau thiab muaj peev xwm yuav tau li niaj zaus dua, koj nyob rau sab saum toj ntawm lub siab.

Ua proactive

Yog tias cov neeg siv khoom tsis tiv tauj koj vim tias lawv txoj kev lag luam lossis kev siv nyiaj raug kaw, tsis txhob ntshai mus cuag lawv, cov kws tshawb fawb tau hais tias,

Qhia rau lawv paub tias koj tseem ua lag luam thiab npaj los pab lossis muab khoom thaum lawv npaj txhij.Muab cov ntaub ntawv qhia rau lawv txog cov khoom tshiab lossis cov kev pabcuam tshiab, kev xaiv xa khoom, kev tiv thaiv kev noj qab haus huv thiab kev npaj them nqi.Koj tsis tas yuav nug lawv mus yuav.Tsuas yog qhia rau lawv paub tias koj muaj raws li qhov yuav pab tau rau yav tom ntej kev muag khoom thiab kev ntseeg siab.

Luam tawm los ntawm Internet Resources