Cov neeg muag khoom zoo thiab cov kws tshaj lij kev pabcuam zoo yog cov khoom xyaw tseem ceeb rau cov neeg siv khoom loyalty.Nov yog tsib txoj hauv kev uas lawv tuaj yeem ua ke los tsim nws.

Nws yog ib qho tseem ceeb rau kev ua hauj lwm ua ke vim hais tias cov neeg siv khoom loyalty yog nyob rau ntawm kab txhua hnub.Muaj ntau ntau cov kev xaiv yooj yim.Cov neeg siv khoom tuaj yeem hloov cov khoom thiab cov chaw muab kev pabcuam yam tsis tau koj txawm paub txog nws.

Tab sis lawv yuav tsis yooj yim yaum kom deb ntawm tib neeg - cov kws tshaj lij kev muag khoom thiab kev pabcuam uas tau pab lawv zoo siab, hais tias Noah Fleming, tus sau Evergreen.

Lawv yuav txuas ntxiv ua lag luam nrog cov neeg uas lawv nyiam thiab ntseeg siab.

Fleming muab tsib lub tswv yim no los tsim kev ncaj ncees los ntawm kev ua haujlwm ntawm kev muag thiab Kev Pabcuam:

1. Ua tus daws teeb meem

Qhia cov neeg siv khoom txog "peb nyob ntawm no los daws koj cov teeb meem" tus cwj pwm.Qhov zoo tshaj plaws: Muab cov neeg siv khoom teb zoo thaum lawv ntsib teeb meem lossis muaj lus nug.

Txawm hais tias koj tsis tuaj yeem teb cov lus nug lossis kho qhov teeb meem tam sim ntawd, koj tuaj yeem yooj yim lawv cov kev txhawj xeeb thiab tuaj yeem sib tham txog yuav ua li cas thiab thaum twg qhov xwm txheej tuaj yeem daws tau - tsuav yog koj mus rau nws nrog tus cwj pwm zoo.

2. Tsim kom muaj kev sib raug zoo ntawm tus kheej

Qhov ntau koj tuaj yeem ua rau cov neeg siv khoom xav tias koj paub lawv zoo, lawv yuav xav tias lawv yog qhov chaw nruab nrab ntawm koj lub ntiaj teb kev lag luam.

Siv cov lus "Kuv," "kuv" thiab "kuv" thaum tham nrog - thiab tshwj xeeb tshaj yog thaum pab - lawv kom lawv paub ib tug neeg, tsis yog lub koom haum, nyob ntawm lawv sab.

Piv txwv li, "Kuv yuav saib xyuas qhov no," "Kuv tuaj yeem ua tau," "Nws yog kuv txaus siab pab koj" thiab "Ua tsaug rau koj pub kuv pab."

3. Ua kom yooj yim rau kev lag luam

Fleming qhia koj kom tsis txhob loyalty-killers ntawm tag nrho cov nqi.Cov no suav nrog cov lus no:

Nov yog peb txoj cai

Nws tsis zoo li peb ua tau li ntawd

Koj yuav tsum…

Koj yuav tsum tsis txhob, los yog

Koj yuav tsum muaj…

Hloov chaw, xyaum ua kom yoog raws ntau li ntau tau.Sim cov lus no:

Cia kuv saib seb kuv yuav ua li cas

Kuv vam tias peb tuaj yeem nrhiav kev daws teeb meem rau qhov no

Kuv tuaj yeem ua X. Koj puas tuaj yeem ua Y?, thiab

Cia peb sim ua li no.

4. Ua raws li cov lus cog tseg

Thaum qhov kev sib tw nyuaj, los yog koj raug kev nyuaj siab los ua, nws yog kev ntxias kom dhau kev cog lus.Qhov ntawd yuav luag ib txwm ua rau qis-xa.

Qhov zoo tshaj plaws thawj koom ruam: Ua tiag tiag nrog cov neeg siv khoom txhua lub sijhawm.Qhia rau lawv paub tias koj tuaj yeem ua tau zoo, thiab piav qhia seb yuav cuam tshuam dab tsi thiab koj yuav ua haujlwm li cas kom zam tau.

Thiab tsis txhob ntshai qhia cov neeg siv khoom, "Peb ua tsis tau."Raws li Fleming hais, nws tsis zoo ib yam li "Peb pab tsis tau koj."Koj tuaj yeem tsim lawv txoj kev ntseeg siab rau koj thiab koj lub koom haum los ntawm kev pab lawv nrhiav cov kev daws teeb meem uas lawv xav tau - txawm tias nws yog yam koj tuaj yeem muab tau tam sim ntawd, tom qab lossis los ntawm lwm qhov channel.

Cov neeg siv khoom txaus siab rau kev ncaj ncees tshaj li cov lus cog tseg.

5. Muab tswv yim tshiab rau lawv

Txawm hais tias koj nyob hauv Kev Muag Khoom lossis Kev Pabcuam, koj yog tus kws tshaj lij ntawm koj cov khoom lossis cov kev pabcuam thiab yuav ua li cas kom siv tau ntau tshaj plaws.Koj yuav yog tus kws tshaj lij hauv koj txoj kev lag luam vim muaj kev paub dhau los thiab kev paub txog kev paub.

Qhia kev nkag siab koj tau txais hauv cov chaw no nrog cov neeg siv khoom kom muab cov tswv yim tshiab rau lawv ua haujlwm, khiav lawv txoj kev lag luam lossis ua neej zoo dua.

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