Kev paub txog cov neeg siv khoom zoo: Crank up the empathy!Nws yog ib yam uas cov neeg siv khoom xav tau ntau dua li ntawm koj tam sim no.

Kwv yees li 75% ntawm cov neeg siv khoom tau hais tias lawv ntseeg tias lub tuam txhab kev pabcuam cov neeg siv khoom yuav tsum muaj kev nkag siab ntau dua thiab ua haujlwm raws li qhov tshwm sim ntawm kev sib kis.

"Dab tsi tsim nyog raws li cov neeg siv khoom zoo tau hloov pauv, thiab hloov pauv sai.""Ob peb xyoos dhau los, koj tuaj yeem ua rau cov neeg siv khoom xav tau saib xyuas los ntawm kev xa cov lus teb tsis siv neeg thiab los ntawm kev ntseeg siab tias koj ua qhov zoo tshaj plaws.Qhov ntawd tsis ya ntxiv lawm, vim cov neeg siv khoom muaj kev kawm ntau dua thiab kev sib raug zoo nrog ib leeg.Muab pov rau hauv kev sib kis, thiab koj muaj kev cia siab rau cov neeg siv khoom siab heev. "

Tam sim no lawv xav tau dab tsi ntxiv?Lawv xav kom lawv cov teeb meem daws sai dua.Thiab lawv xav kom lawv daws teeb meem hauv lawv txoj kev xaiv.

Ntawm no yog saib ze dua ntawm cov neeg siv khoom peb qhov tseem ceeb tshaj plaws xav tau.

Yuav ua li cas rau siab ntso

Ntau tshaj 25% ntawm cov neeg siv khoom xav tau cov neeg siv khoom ua ntej ntawm cov neeg siv khoom kom ua tau zoo dua.Kwv yees li 20% ntawm cov neeg siv khoom xav tau kev nkag siab ntau dua.Thiab 30% xav tau ob qho tib si - kev teb ntxiv thiab kev nkag siab!

Nov yog peb txoj hauv kev los tsim kom muaj kev nkag siab ntau ntxiv hauv kev pabcuam kis thoob ntiaj teb:

• Ua kom cov neeg siv khoom xav tias lawv txoj kev xav tau yog.Koj tsis tas yuav pom zoo nrog lawv, tab sis koj xav qhia rau lawv paub tias lawv muaj kev ncaj ncees thaum muaj kev ntxhov siab, chim siab, ntxhov siab, thiab lwm yam. Tsuas yog hais tias, "Kuv tuaj yeem pom qhov ntawd ua tau li cas (kev ntxhov siab, ntxhov siab, ntxhov siab ...) ”
• Paub qhov nyuaj.Tsis muaj leej twg tau dim qee qhov mob lossis tsis muaj kev ntxhov siab los ntawm kev sib kis.Tsis txhob ua txuj tias nws tsis nyob ntawd.Pom zoo nrog cov neeg siv khoom tias nws yog ib xyoos nyuaj, lub sijhawm tsis tau muaj dua, qhov xwm txheej nyuaj lossis txawm lawv lees paub.
• Txav mus.Tau kawg, koj tseem yuav tau daws teeb meem.Yog li siv cov lus sib tham rau cov kev daws teeb meem uas ua rau lawv zoo dua.Hais tias, "Kuv yog tus neeg tuaj yeem saib xyuas qhov no," lossis "Cia peb saib xyuas tam sim ntawd."

Yuav daws teeb meem sai npaum li cas

Txawm hais tias feem ntau cov neeg siv khoom hais tias lawv feem ntau txaus siab rau cov kev pabcuam, lawv tseem xav tau kev daws teeb meem sai dua.

Peb paub li cas?Ze li 40% tau hais tias lawv xav tau kev daws teeb meem raws sijhawm, txhais tau tias lawv xav kom daws taulawvlub sijhawm.Txog 30% xav nrog cov neeg paub txog kev paub txog cov kws tshaj lij.Thiab yuav luag 25% tsis muaj lub siab ntev rau rov hais dua lawv cov kev txhawj xeeb.

Txhim kho peb qhov teeb meem no:

• Nug txog lub sijhawm.Cov neeg ua haujlwm pabcuam feem ntau paub ntev npaum li cas cov lus teb lossis kev daws yuav siv sijhawm.Tab sis cov neeg siv khoom tsis yog tshwj tsis yog koj qhia lawv thiab tsim qhov kev cia siab.Qhia rau cov neeg siv khoom thaum lawv tuaj yeem xav txog qhov kev daws teeb meem, nug seb qhov ntawd puas ua haujlwm rau lawv, thiab yog tias tsis yog, ua haujlwm kom pom lub sijhawm zoo.
• Amp kev cob qhia.Sim xa cov kev pabcuam pem hauv ntej - tshwj xeeb tshaj yog tias lawv ua haujlwm nyob deb - txhua hnub, cov ntaub ntawv qhia txog kev hloov pauv uas cuam tshuam rau cov neeg siv khoom.suav nrog tej yam xws li kev hloov lossis kev tsis sib haum xeeb hauv cov cai, ncua sij hawm, cov khoom siv, kev pabcuam thiab kev daws teeb meem.
• Txhawb kom sau ntawv zoo dua thiab dhau mus.Thaum koj yuav tsum txav cov neeg siv khoom nrog rau lwm tus neeg los pab, sib zog ua haujlwm nyob rau hauv tes, thaum tus thawj pab txhawb nqa qhia tus neeg siv khoom mus rau lwm tus.Yog tias ua tsis tau, cob qhia cov neeg ua haujlwm kom ceev cov lus qhia meej txog qhov teeb meem, thov thiab kev cia siab, yog li tus neeg tom ntej pab tuaj yeem ua tau yam tsis muaj lus nug ntxiv.

Nyob qhov twg cov neeg muas zaub nyob

Txawm hais tias muaj kev ntseeg nrov, cov neeg siv khoom thoob plaws tiam neeg - los ntawm Gen Z mus rau Baby Boomers - muaj kev nyiam zoo sib xws thaum tau txais kev pab.Thiab lawv thawj qhov kev nyiam yog email.

Qhov sib txawv tsuas yog cov tub ntxhais hluas nyiam sib tham thiab kev tshaj xov xwm raws li lawv qhov nyiam thib ob, thaum cov neeg laus nyiam lub xov tooj raws li lawv nyiam thib ob.

Cov kab hauv qab: Koj xav txuas ntxiv txhawb nqa cov neeg siv khoom nyob qhov twg - online, hauv xov tooj thiab ntawm email, muab ntau yam ntawm koj cov kev cob qhia thiab cov peev txheej rau hauv kev txhawb nqa email.Qhov ntawd yog qhov uas cov neeg siv khoom tuaj yeem tau txais cov lus teb ntxaws lawv tuaj yeem nkag tau ntawm lawv qhov yooj yim.

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