Yog tias koj xav tau ntau tus neeg siv khoom, tsis txhob poob nqi lossis txawm tias txhim kho cov khoom zoo.Qhov no yog qhov ua haujlwm zoo tshaj plaws.

Txhim kho qhov kev paub ntawm cov neeg siv khoom.

Ze li ob feem peb ntawm cov neeg siv khoom hais tias lawv yuav hloov cov chaw muab kev pabcuam yog tias lawv tau txais kev pabcuam zoo dua lossis kev paub dhau los ntawm lwm lub koomhaum.

"Qhov kev tshawb pom tias cov neeg siv khoom tau yooj yim hloov mus rau cov khoom lag luam thiab cov chaw muab kev pabcuam uas muaj cov neeg siv khoom zoo tshaj plaws qhia qhov tseeb ntawm kev lag luam niaj hnub no thiab kev ntseeg siab," hais tias Verint's Ryan Hollenbeck, tus lwm thawj loj ntawm kev lag luam thoob ntiaj teb thiab tus txhawb nqa ntawm Verint Kev Pabcuam Cov Neeg Siv Khoom.

Koj puas muab qhov kev paub zoo tshaj?

Tab sis nws yog qhov zoo rau koj yog tias koj yog lub koom haum muab cov kev paub zoo tshaj rau cov neeg siv khoom.

“Cov neeg siv khoom paub txog gauntlet tau raug pov;Cov neeg siv khoom xav tau kev pabcuam tshwj xeeb hauv kev pauv rau lawv txoj kev lag luam lossis lawv yuav coj lawv cov lag luam mus rau lwm qhov, "hais tias Hollenbeck."Cov lus nug tam sim no yog, hom lag luam teb li cas?"

Ntsuas qhov ua

Qhov tseem ceeb yog muaj peev xwm muab cov neeg siv khoom sib npaug zoo rau kev pabcuam tus kheej thiab kev pabcuam tus kheej.

"Cov koom haum yuav tsum tau tig mus rau cov kev daws teeb meem los daws qhov ntim thiab xav tau, tab sis lawv yuav tsum xyuas kom lawv txuas ntxiv muab cov kev paub zoo tshaj plaws rau cov neeg siv khoom xav tau - suav nrog kev muaj peev xwm koom nrog tib neeg thaum xav tau," Hollenbeck hais."Lawv lub tswv yim kev koom tes rau cov neeg siv khoom xav tau los txhawb cov neeg siv khoom nrog lub peev xwm los hloov kev sib txuas ntawm cov digital thiab lwm cov channel."

Nov yog cov yuam sij rau kev ntsuas ntsuas.

Kev ua haujlwm zoo tshaj plaws ntawm tus kheej

Cov no yog tsib yam uas cov neeg siv khoom hais tias tseem ceeb rau kev sib cuam tshuam ntawm tus kheej.Qhov kev pab cuam pro:

• Qhia meej meej txog kev daws teeb meem lossis lus teb.Qhov no yog lub cim kawg uas lub tuam txhab thiab nws cov neeg ua haujlwm tau mloog thiab nkag siab cov neeg siv khoom.
• lees paub qhov xwm txheej thiab ua siab dawb teb rau nws.Empathy feem ntau yog hais txog kev teb rau cov neeg siv khoom xav tau.Cov neeg ua haujlwm xav paub txog qhov xwm txheej thiab lees paub cov kev xav uas cov neeg siv khoom xav.
• Qhia ceev ceev hauv kev daws qhov teeb meem.Thaum cov neeg ua haujlwm qhia rau cov neeg siv khoom, "Kuv xav kom daws qhov teeb meem no rau koj tam sim ntawd," lawv tuaj yeem nthuav qhia qhov xwm txheej ceev seb qhov teeb meem tseem ceeb lossis tsis yog.Nws qhia cov neeg siv khoom tias lawv tsim nyog rau kev saib xyuas tam sim ntawd.
• Muab cov kauj ruam tom ntej thiab / lossis ncua sij hawm.Thaum tej yam tsis tuaj yeem daws tau tam sim ntawd, cov neeg siv khoom raug ntsuas tsuas yog paub tias yuav muaj dab tsi tshwm sim tom ntej thiab thaum twg.
• Rov hais txog cov teeb meem thiab siv cov neeg ua haujlwm cov lus.Hla lub jargon thiab $ 10 lo lus.Cov neeg siv khoom xav hnov ​​​​tias koj nyob rau tib nplooj ntawv raws li lawv.

Kev pabcuam tus kheej zoo tshaj plaws

Yuav kom tsim tau ib qho seamless kev pabcuam tus kheej, ua nws:

• Nrhiav tau.Ib-loj-haum-tag nrho cov FAQ nplooj ntawv tsis tau ua haujlwm ntxiv lawm.Hloov chaw, tsim qhov kev tshawb nrhiav nrog ib qho kev tshawb nrhiav ntawm txhua nplooj ntawv, lossis kos cov kab txuas ntawm "nrhiav cov ntsiab lus nplooj ntawv" uas tsis muaj ntau tshaj ib-nias ntawm koj lub tsev nplooj ntawv.Qhov ntawd tuaj yeem pab cov neeg siv khoom dhia mus rau cov ntaub ntawv muaj feem cuam tshuam rau lawv cov lus nug ntau dua li tsis txav mus nrhiav.
• Sib tham sib.Koj xav muab cov ntaub ntawv hauv ntau hom ntawv kom tau raws li qhov xav tau sib txawv thiab nyiam.Qee cov neeg siv khoom kawm los ntawm kev saib, yog li cov yeeb yaj kiab YouTube pab tau.Lwm tus yuav nyiam cov duab kos hauv online lossis sau cov lus qhia los daws teeb meem.
• Shareable.Thaum cov neeg siv khoom tshawb nrhiav cov ntaub ntawv ntawm koj lub vev xaib, nplooj ntawv pabcuam lossis app - thiab cia siab tias yuav tau txais qhov lawv thov - koj xav tau qee cov ntaub ntawv los ntawm lawv yog li koj tuaj yeem ua txhua yam kev paub zoo dua.Hais kom lawv ntsuas cov ntaub ntawv lawv pom.Muab lawv txoj kev xaiv los tshaj tawm lawv cov lus tawm tswv yim rau kev tshaj tawm.Qhov ntawd muab tswv yim zoo rau koj, thiab lwm cov neeg siv khoom uas yuav muaj cov lus nug tib yam yuav tau txais lub sijhawm los nrhiav cov lus teb hauv kev tshaj xov xwm sai.

Cov ntaub ntawv: Kho los ntawm Internet