Cov neeg siv khoom tsuas yog xav tau ib qho laj thawj kom chim siab thiab taug kev mus.Hmoov tsis zoo, cov lag luam muab lawv ntau ntawm cov laj thawj no.Lawv feem ntau hu ua "7 Kev Pabcuam Kev Txhaum Cai," thiab ntau lub tuam txhab tsis paub txog cia lawv tshwm sim.

Lawv feem ntau yog qhov tshwm sim ntawm cov kws tshaj lij pem hauv ntej tau txais kev cob qhia, dhau kev ntxhov siab lossis ob qho tib si.

"Cov kev pabcuam tshwjxeeb rau cov neeg siv khoom yog lub zog muag khoom uas yuav ua rau koj thiab koj lub tuam txhab muaj kev sib tw mus sij hawm ntev," hais tias cov neeg siv khoom thiab tus kws qhia muag khoom.

Yog li ntawd nws yog ib qho tseem ceeb uas txhua leej txhua tus nkag siab txog tej kev txhaum ntawm kev pab cuam thiab yuav ua li cas zam lawv.Txawm tias zoo dua, Schmidt hais tias, "Pamper koj cov neeg siv khoom ncaj ncees kom lawv xav tias lees paub thiab txaus siab."

Yuav zam li cas

Nov yog "kev txhaum" kom zam, raws li Schmidt:

1. Apathy.Cov neeg siv khoom cov lus nug thiab cov teeb meem tseem ceeb rau lawv, thiab lawv cia siab tias cov lus nug thiab cov teeb meem yuav yog qhov tseem ceeb rau cov neeg uas lawv ua lag luam nrog.Thaum cov neeg ua haujlwm zoo li tsis mob siab rau - tej zaum vim tias lawv muaj kev ntxhov siab lossis tsis muaj kev xav hauv lawv lub suab - cov neeg siv khoom yuav chim siab.
2. Kev txhuam-tawm.Qhov no feem ntau los ntawm cov ntoo hauv xov tooj, qhov twg cov neeg siv khoom tsis tuaj yeem hu mus rau ib tus neeg.Hauv lwm qhov xwm txheej, nws yog thaum ib tus neeg sawv cev pem hauv ntej hla tus neeg siv khoom mus rau lwm tus neeg thov kev pab.Tus neeg uas hnov ​​​​cov neeg siv khoom ua ntej yuav luag txhua zaus kom paub tseeb tias lawv zoo siab rau qhov kawg.
3. Mob khaub thuas.Qhov no yog apathy thiab txhuam-off ua ke thiab ntawm lawv qhov phem tshaj plaws.Hauv qhov xwm txheej no, tus neeg ua haujlwm yuav tsis lees paub tias tus neeg siv khoom tau tsim teeb meem raug cai lossis tuaj yeem daws nws zoo li nws yog qhov teeb meem.Pem hauv ntej-liners yuav tsum nyob sov so thiab tsom ntsoov rau ib tug neeg ntawm ib lub sij hawm.
4. Condescension.Thaum cov neeg ua haujlwm siv jargon, acronyms lossis hom lus uas tsis zoo li cov neeg siv khoom siv, lawv tau lees paub.Cov neeg ua haujlwm pem hauv ntej xav ua raws li cov neeg siv khoom cov lus thiab tus nqi ntawm kev hais lus, thiab zam lub tuam txhab thiab kev lag luam jargon.
5. Neeg hlau.Qhov no feem ntau tshwm sim hauv cov neeg siv khoom pabcuam uas pib sib cuam tshuam los ntawm kev nug tus lej lej, xov tooj lossis lwm yam ntaub ntawv tseem ceeb, tsis yog sim sib tham.Cov neeg ua haujlwm xav nug tsawg kawg ib lo lus nug tus kheej ua ntej mus ua haujlwm.
6. Cov ntaub ntawv cai.Thaum cov neeg ua haujlwm tsuas yog ua raws li cov cai, tsis yog kev xav lossis lawv lub siab, lawv tuaj raws li txias thiab tsis saib xyuas.Qhov ntawd yuav ua tau zoo rau kev ua lag luam niaj hnub, tab sis cov xwm txheej nyuaj, kev xav thiab tshwj xeeb ib txwm hu rau kev xav.
7. Runaround.Cov neeg ua haujlwm tuaj yeem muab cov neeg siv khoom mus ncig thaum lawv pheej hais kom cov neeg siv khoom saib lub vev xaib, sau cov ntaub ntawv lossis hu rau lwm tus.Ntau lub sijhawm, cov neeg ua haujlwm yuav tsum taug kev lawv dhau qhov lawv yuav tsum ua.Thaum kawg, cov neeg siv khoom yuav tuaj yeem txiav txim siab rau lawv tus kheej.

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